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To apply for this position email your resume to careers@dykonpc.com.  Be sure to reference the Job Title in your subject line.

This position requires U.S. citizenship.

Remedy Administrator needed to provide support to business unit users of the BMC Remedy ITSM application. Answer technical questions, troubleshoot problems, and guide users to gain productive use of the Remedy ITSM system and integrations. Extract data, run reports, or perform specific analytical functions using ITSM application modules e.g. Incident, Change, Problem, and Asset. Provide ITSM product support to business unit customers using the BMC Remedy ITSM software.
  
May perform moderate coding, testing, and debugging of software and make enhancements to existing software systems. Using knowledge of systems analysis or computer programming, troubleshoot existing systems and streamline their operation. Apply application patches, and product updates to allow them to function efficiently.
 
KEY JOB FUNCTIONS:
 
Subject matter knowledge in BMC Remedy ITSM product suite.
Monitor operations of Remedy ITSM application.
Track and research business solutions running in this environment in terms of efficient performance.
Troubleshoot Remedy production issues and determine necessary course of action.
Document Remedy environment and associated applications.
Document measures taken to patch or upgrade Remedy OS and testing done to ensure continued smooth production.
Maintain or perform system upgrades, including installing up-to-date patches and service packs.
Serve on larger projects involving team resources as a key technical resources
Control, manage and grant Remedy system access
Train business Point of Contacts (POCs) in Remedy applications.
 
Experience
 
Experience working with the Help Desk, End users and other technical groups
Experience in Remedy administration (2yrs)
Experience troubleshooting software related problems including MS Office suite
Experience in Unix and Windows operating systems

 

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